Frequently
Asked Questions

Answers to Your Most Common Questions About Our Services

General Services

Simple Healthcare offers a range of services including primary care, sexual health and wellness services, HIV prevention, STD testing and treatment, telehealth consultations, and home lab testing options.
Yes, we provide affordable, self-pay options for our services. Insurance coverage will be available soon.

Testing and Results

Yes, you can order home testing kits or choose to order your own labs through our website and have lab work done at a Northwell Labs, Quest, or Labcorp location.
Results typically take 1-3 days to result once it reaches the lab.

HIV Prevention

PEP (Post Exposure Prophylaxis) are medications used to prevent HIV after potential exposure. PEP is a course of anti-HIV medications that is started within 72 hours after possible HIV exposure and taken for 28 days to prevent long-term HIV infection.
PrEP (Pre-Exposure Prophylaxis) are medications used to prevent HIV before exposure to the virus. You must be HIV negative to start PrEP. PrEP is a course of anti-HIV medications taken daily by individuals at higher risk of HIV exposure. The FDA-approved medications for persons assigned female at birth are Truvada and Apretude. Studies show that PrEP is 99% effective against HIV when taken as prescribed.
Book a virtual visit with one of our providers (same-day appointments are available), get the required lab testing done, and have a prescription sent to the nearest pharmacy or delivered to your doorstep.

Privacy and Confidentiality

Simple Healthcare does not share your information with anyone without your permission. Simple Healthcare is private and confidential just like all healthcare services. You can read our Privacy Policy for further details.
Health insurance companies regularly send communication regarding services to the policyholder. CALL OUR office to discuss how we can help you get access to PrEP/PEP in the most secure and confidential way.
Cabenuva is a long-acting injectable treatment for HIV. Please contact us to schedule a consultation to find out if Cabenuva is right for you. Our healthcare professionals will assess your suitability for this treatment.
Yes, Simple Healthcare offers same-day appointments for telehealth consultations. You can book an appointment through our website.
We serve NYC, Long Island (Nassau & Suffolk County), Westchester, and offer statewide telehealth services in New York.
You can book an appointment online through our website by visiting the [Schedule Your Consultation Today] link or by calling our office directly.
We accept out-of-network NYSHIP patients, offer self-pay options, and will soon provide coverage for other insurances. All these payment options are for telehealth visits.
Yes, we offer easy prescription refills for our patients. Contact us to arrange a refill through our virtual consultation service.

Still have questions?

Contact us directly at contact@helloshc.com, Call us at (888) 674-2742 or click the button below.